News & Updates
IMPORTANT INFORMATION FOR EU CUSTOMERS 01/07/2021
As of July 1st 2021 EU customers will be charged VAT & an extra handling charge upon delivery of there items. I am awaiting my registration for IOSS with the UK tax office which will eliminate the extra handling charge.
In the meantime if you would like to avoid the extra handling charge you can purchase your items in my Etsy store here
My apologies for the inconvenience and thank you for supporting my handmade business
DELIVERY DELAY UPDATES 07/10/2021
We are seeing some delays with Royal Mail post taking a little longer to arrive due to staff shortages, we are therefore asking customers to wait a little longer for your order to arrive. Please note that as Christmas gets closer with a larger volume of postal deliveries these delays can take longer than expected.
DELIVERY UPDATES 19/01/2021
UK DELAYS: We are still seeing delivery delays with Royal Mail due to the continuing Covid-19 situation with delays for some areas taking up to 10 days via in some areas. Royal Mail Update Service
USA USPS DELAYS: Due to the current Covid-19 situation and the current delays with USPS post we are seeing delays of up to 30 working days for some deliveries to the US.
COVID-19 & Christmas Deliveries 2020
Due to the continuing Covid-19 situation and the expected Christmas rush for purchases, we would like to advise to place your orders with good time to avoid delays in your deliveries.
CANADA DELAYS: All mail being sent from the UK to Canada is facing severe delays because of the on-going impact of COVID-19 and record volumes of traffic being received in Canada. We are processing the mail as normal in the UK, but delays are taking place once the mail reaches the Canadian border. As a result, we are unable to advise on likely delivery times. (as per Royal Mail website)
Are you still open and accepting orders?
- Here at Lottie Of London I am currently continuing to create and despatch orders.
How long will my order take to arrive?
- Please allow for extra delivery time on your orders, all orders are despatched via Royal Mail and some delays can be expected.
- I am still accepting international orders, however please be aware that along with Royal Mail your postal service will also be experiencing delays and allow extra time for your order to arrive.
For more information on your countries current status including suspensions of postal services please Click Here
I've ordered a gift can I have it sent to an alternative address?
- If you have purchased a gift and would like your purchase to be sent direct, please include a note stating GIFT and the address for which you would like your item sent to at checkout. Alternatively you can email me your request at firstname.lastname@example.org or use our online messenger factility.
How do I return my item?
We have extended our return policy to 30 days, please email me prior to returning your item as this will allow me to make a note on your original. Your refund will be issued once your return has been received.
How can I cancel my order?
- If you would like to cancel your order I am happy to do so please email me your request at email@example.com inclusing your order number.